Tenant FAQs

Application & Screening FAQs

• How much is the application fee?

  The application fee is $55 per applicant. All applicants 18 years of age or older must submit a separate application.

• Are application fees refundable?

  No. Application fees are non-refundable, as they cover the cost of credit, background, and screening reports.

• What credit score is required to apply?

  A minimum 600 credit score is preferred. However, we evaluate applications holistically. Credit score is only one factor among several, including payment history, collections, rental history, and overall financial stability. Medical collections are not considered.

• What if I have no prior rental history or this is my first time renting?

  First-time renters may still be considered. Depending on overall qualifications, a conditional approval may apply.

• What if I don’t have a Social Security number? Can I still apply?

  Unfortunately, no. Without a Social Security number, we are unable to obtain sufficient credit and background information to make an approval decision.

• What is the income requirement?

  • Applicants: Minimum 3× the monthly rent
  • With a co-signer: Minimum 5× the monthly rent

  Income must be verifiable and consistent.

• Will my co-signer (guarantor) need to apply?

  Yes. All co-signers must complete a full application and screening. The co-signer application fee is $40. Co-signers must meet all qualification requirements.

• How do you verify employment and income?

  We verify employment through a combination of automated checks, verbal verification, and documentation. Required documents may include:

  • Recent pay stubs
  • W-2s
  • Bank deposit statements

  Self-employed applicants must provide 1099s or tax filings and bank statements from the past six months. Screenshots from cash apps are not accepted.

• What if my credit or background report does not pull?

  Please ensure there are no credit locks or freezes on your account. If a re-pull is required, an additional $40 screening fee will apply.

• What if I don’t have a bank account?

  All rent and fees must be paid electronically. A valid bank account is required. Payments via Cash App, Venmo, cash, or money orders are not accepted.

Rental Qualification Standards

Applicants must meet the following general criteria:

• Minimum income requirements
• Verifiable employment
• No evictions within the last 5 years
• No open property-related debt
• No more than one late rent payment in the past 12 months
• No violent felony convictions, fraud, theft-related offenses, or domestic violence history
• No DUI convictions within the last 12 months

Rental verification must come directly from a verified landlord or licensed property manager.

Pet Policies

• Are pets allowed?

  Yes, with restrictions. We use PetScreening.com to screen all animals, whether pets or service animals. Pets with a known history of violence or aggressive behavior are not permitted. Pet owners are fully responsible for their pets’ behavior and any resulting damage.

• Is there a pet limit?

  Yes. A maximum of four (4) pets is allowed.

• Are there pet fees or pet rent?

  Yes, pet rent is determined by the PetScreening.com process.

• What about service animals or emotional support animals (ESA)?

  We do not charge deposits or pet rent for verified service animals or ESAs. Residents remain responsible for any damage caused by the animal, in accordance with applicable laws.

Leasing & Move-In FAQs

• How long will Heart Property Management hold a home?

  Once approved, we will hold a home for up to 7 days for properties that are available for immediate move-in.

• What if I applied and the home was leased to someone else?

  Application fees are non-refundable. However, if your application is approved, we may transfer it to another available Heart Property Management property at no additional cost, provided income and employment requirements are met.

Maintenance FAQs

• Does Heart Property Management handle all maintenance?

  We handle major maintenance and repairs. Residents are responsible for routine, day-to-day maintenance such as:

  • Replacing light bulbs
  • Changing air filters
  • General cleanliness and upkeep

  If you’re unsure whether an issue is your responsibility, submit a maintenance request and we’ll guide you. Your lease is ultimately the governing document for all repairs and maintenance.

• How do I submit a maintenance request?

  Maintenance requests are submitted through the online resident portal, where you can include photos or videos for faster resolution.

• What if I want to replace fixtures or appliances?

  Homes are leased “as-is.” Residents may not make alterations or upgrades without prior written approval. Any approved changes are typically at the resident’s expense.

• What if I don’t know how to change my air filter?

  Changing air filters is simple and essential for air quality and HVAC efficiency. We provide guidance resources, and if you still need help, our team is available at 469.256.8337.

Additional FAQs

• When is rent due?

  Rent is due on the 1st of each month, as stated in the lease agreement.

• How do I pay rent?

  Rent is paid electronically through the secure resident portal using eCheck or approved electronic payment methods.

• How are emergencies handled after hours?

  Emergency maintenance requests are monitored 24/7, including nights, weekends, and holidays.

Questions or Need Help?

Call us at 469.256.8337 or submit a message through the resident portal and our tema will be happy to assist you.