Resident Benefit Package

Resident Benefits Package

A Smarter, Healthier, and More Convenient Rental Experience

At Heart Property Management, we’re committed to providing residents with a higher standard of living—not just a place to live. That’s why we offer the Second Nature Resident Benefits Package, a value-added program designed to improve comfort, convenience, and home care while simplifying everyday responsibilities for residents.

The Second Nature program delivers essential services and exclusive benefits that help residents maintain their home, protect their health, and enjoy added peace of mind throughout their tenancy.

What Is the Second Nature Resident Benefits Package?

The Second Nature Resident Benefits Package is a comprehensive resident program that combines routine home care, digital convenience tools, and added protections into one simple monthly package. It is designed to reduce maintenance issues, improve indoor air quality, and enhance the overall rental experience for both residents and property owners.

This program is provided in partnership with Second Nature, a nationally recognized provider of resident-focused home care and lifestyle benefits for professionally managed rental homes.

Key Benefits of the Second Nature Program

Scheduled HVAC Air Filter Delivery

Residents receive regularly scheduled air filter deliveries shipped directly to their home.

Changing HVAC filters on time:

Clear instructions are included, making filter changes simple—even for first-time renters.

Utility Concierge Services

The program includes access to a utility concierge service that helps residents quickly set up essential services such as electricity, water, gas, and internet when moving in. This saves time, eliminates guesswork, and helps residents get settled faster.

Resident Rewards and Lifestyle Perks

Residents gain access to exclusive discounts and benefits through the Second Nature platform, including savings on:

These perks add tangible monthly value beyond the rental home itself.

Digital Convenience and Support

The Second Nature platform provides easy digital access to benefits, reminders, and support resources: helping residents stay organized and informed throughout their lease term.

Reduced Maintenance Issues and Faster Resolution

Proper filter changes and proactive home care help reduce HVAC strain and emergency maintenance requests. This leads to:

Why the Second Nature Package Matters

The Second Nature Resident Benefits Package is designed to create a win-win experience:

For Residents


For Property Owners

Is the Second Nature Resident Benefits Package Required?

The Second Nature Resident Benefits Package is a required program for applicable Heart Property Management homes. The monthly fee covers the services and benefits outlined above and is disclosed prior to lease execution.

This ensures every resident receives the same level of care, convenience, and support—while helping maintain the quality and performance of the property.

A Better Rental Experience from Day One

At Heart Property Management, we believe great property management goes beyond rent collection and maintenance requests. The Second Nature Resident Benefits Package reflects our commitment to modern, resident-focused management—combining technology, preventive care, and lifestyle benefits into a better way to rent.

If you have questions about the Second Nature program or how it applies to your home, our team is always happy to help.

Call us at 469.256.8337 or contact us through the resident portal for more information.